It is extremely important that my customers are satisified with the products and service they receive when buying from Lost River Trading Company. Simply, you will get:

• PERSONAL SERVICE > I am the Owner/Artist
• QUALITY WORK > Handcrafted and detail
• QUALITY MATERIALS > Real bone and natural materials, no plastic
• NO "OUT OF STOCK" > What you see IS what you get
• HONEST COMMUNICATION > Straight-up answers

 
PAYMENT POLICY
Lost River Trading Co. accepts payment by CREDIT CARD, MONEY ORDERS, BANK CHECKS or PERSONAL CHECK (Must clear prior to shipping). 
CREDIT CARD payments are processed through PayPal. PayPal is a secure way to pay and your safety is protected. PayPal is quick and easy to use.
 
Checks and Money Orders should be made payable to:
Lost River Trading Company
P.O. Box 478
Selma, Oregon  97538
 
 
SHIPPING POLICY
FREE SHIPPING ( Most Items - 48 States )
FREE INSURANCE ( Most Items - 48 States )
 
We ship USPS ( Priority Mail ), UPS and FED EX
 
Items ship usually in 3-4 days or sooner.
 
**NOTE: Some items require SPECIAL SHIPPING and HANDLING CHARGES due to the item's size, shape and/or length. These Special Charges will be noted in the item description.
 
FREE SHIPPING applies to the continental 48 states only.
 
Orders from Alaska, Hawaii, and Foreign Countries must call or e-mail for actual shipping charges.
 
 
RETURNS
If you're not completely satisified, you may return the item within ten (10) days of receipt for a refund, less a 15% RE-STOCKING CHARGE.
 
No refunds without a "Return Authorization". Please call or e-mail for authorization number.
 
Return party must pay all shipping charges.
 
Returned items must be in original, new condition.
 
Pipes which have been smoked cannot be returned.
 
All Sales Final on "Special Orders".